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Contents

About the author Acknowledgements Introduction 1 What stress is and is not Signs of stress Physiology of stress Type A and Type B Stress or strain? Long-term strain Stressors in your life The secret of managing stress: Control 2 Control your physical response to stress Good posture Good rest Good humour Good energy Good fuel A word or two about drugs - the legal ones Healthy ageing 3 Control your environment Process Social connections Get organised Your space Your sensory environment: smells, noise, light and colour Action 4 Control your time The OATS Principle Outcomes Activities Time Schedule Procrastination Say NO Dealing with overwhelm Celebration 5 Control your attitudes The iceberg model Dangerous attitudes and limiting beliefs Know what you want From myths to mastery Asserting yourself 6 Control your mental response to stress Focus Optimism Determination, flexibility and persistence Gratitude Self-talk Breaking the cycle 7 Manage stress at work Signs and portents Your responsibility as a manager How much stress do you cause? How to not impose stress Supporting team members with stress Turning around a stressed work environment Protecting yourself from stress at work 8 Manage stress caused by change How change happens in the world How you are programmed to respond to change How to cope with the stress of change More than survival 9 Manage stress caused by conflict How to recognise escalating conflict Five approaches to dealing with conflict Seven-step process for resolving conflict Mediation and arbitration 10 Help others to manage their stress &

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